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FINTECH hgg

FinTech means no barriers.

Fast growth, new ground to break, and conventions to challenge. Let's shake things up together.

Disrupting the traditional.

This is one of the oldest industries in the world. Built on trust and regulations. Even if many of your customers are digital natives, you’ll still need to care for those who want to pick up the phone and talk to a real person. Competition is fierce, so you'll need to tread the line of trust, security, and a first class experience.

Our solution.

We are as excited about FinTech as you are. Growing fast, stretching across markets, disrupting the financial industry - gives us goosebumps. That's why we make sure to provide everything you need to serve customers and create the best experiences. It's what we do for some of the fastest growing and well-known brands we already work with. The tech portfolio, the footprint, the knowledge, compliance, security, experience - it's all on our checklist.

Customer care

Voice? Mail? Chat? Social? You name it! The care we provide is always focused on improving CX, regardless of the channel. And we do it with extra thought, security and innovation. Expertise is implied.

Increase NPS

When we solve your customers' issue directly, they don't just like it. It's the reason they recommend your brand to their family and friends. And it’s the reason they come back, again and again.

Quality

You can't build a brand without focusing on quality. We've developed tools that ensure higher CSAT scores and agent satisfaction, making people stay with us longer. It also means the work they do gets better and better.

If they say it can't be done, talk to us instead.

A brilliant FinTech: "Transcom built a centre of excellence for us"
12,3%
reduced recontact rate
+19%
increase in customer satisfaction
Read the story

Meet our services.

CX Services

We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.

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Digital solutions

Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.

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Transformation solutions

We’ll bring our experts and our agile ways of working, you bring your ambitions.

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Let's start something brilliant.