21 November 2023

Transcom partners with Google Cloud to build generative AI solutions for the customer service industry.

16 November 2023

The ultimate guide to inclusion and diversity in the workplace.

09 November 2023

Uncovering the reality of customer experience with NPS 3.0. - guest blog by Jonas Berggren

02 November 2023

“Nudging” customers can help them to make better choices. - guest blog by Jonas Berggren

24 October 2023

The future of shopping experiences.

17 October 2023

6 best practices for e-commerce customer service.

13 October 2023

Why companies are using e-commerce call center outsourcing services.

09 October 2023

Professional development plan template.