Transparency, trust, credibility are the primary currencies, and the cost for failure is high. At the same time, disruptors are challenging your very core. Customers want more, better, faster services, but at a lower cost. Innovation, digitalization, and automation are a necessity to survive.
Hard regulations for you. Easy task for us. There's no regulation or policy we don't know by heart. How come? Identifying and preventing fraud comes as second nature to us, just like providing unparalleled CX to your customers. It's what helps them choose your brand over any other. It’s also why over 20 of the world’s leading banks and financial service providers trust us to serve their customers in over 16 languages.
Online services are as effective when it comes to dating as they are in banking. But it can be just as scary. Is there a real person behind the profile? How do I know you are who you say you are? Leave it to us to handle the introductions and make sure that a mutual bond of trust is established.
When we solve your customers' issue directly, they don't just like it. It's the reason they recommend your brand to their family and friends. And it's the reason they come back again. And again. And again.
You can't build a brand without focusing on quality. It's the cornerstone of our service to your customers and their experiences. We've developed tools that ensure higher CSAT scores and agent satisfaction, which makes people want to stay with us longer. It also means the work they do gets better and better.
We are digital architects. So naturally, everything we do is enhanced by leading tech and innovation.
Transcom clients have some of the most demanding digital agendas on earth. They know good when they see it.
We’ll bring our experts and our agile ways of working, you bring your ambitions.