aa TELCOM, CABLE & ss BROADBAND OPERATORS

Telco & Cable is part of our DNA.

Transcom was born out of Sweden’s most disruptive telco way back in 1995, and the shifting dynamics and innovation continue to excite us every day. A lot has changed since then, but our excellent service isn't one of them.

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The whole world relying on you.

AI, IoT, AR, 5G, GDPR, ARPU. Think fast, act quick, personalize. The entire world working from home in an instant, all dependent on you. The more needed your services are, the higher the expectations from your customers. Reduce costs to stay competitive and increase self-service and automation to minimize both customer stress, and your churn.

Our solution.

We feel you. More than our empathy though, we’ll offer you our experience to help you excel. We know how even the smallest tweaks can have an immense impact on satisfaction and bottom line. Let’s team up to automate the simple and add value to the complex. That’s why we have over 8,000 agents worldwide, committed to making sure every single interaction brings more value to you and your customers.

Cost reduction

We love reducing and eliminating redundant processes. The only thing we love more is applying smart technology to accomplish that. And all in order to cut your costs and achieve your goals.

Revenue & retention

We value your customers just as much as you do, so we'd hate to see them leave. That's why we're close to them, understand their pains, and keep them happy with your brand. Training, planning and setting targets are key.

Increase NPS

When we solve your customers' issue directly, they don't just like it. It's the reason they recommend your brand to their family and friends. And it's the reason they come back again. And again. And again.

Meet our digital solutions