Agile to the core.
They say home is where the heart is. We say, we've got plenty of heart all over. What does that mean? Just that we can offer you the perfect mix of locations needed to achieve your goals. Locally, a bit further, or even further than that. Think EMEA, North America, APAC, LATAM - anything goes.
Work-at-home = business as usual.
If there’s one thing we’ve learned during our 16 years’ experience as a work-at-home employer, it’s that location does not define us, and walls don’t build culture. We make sure to keep our people engaged and informed, and help them develop as part of a team.
We looove smart tech and digital innovation. Partly because it's just cool, but mostly because there isn't a more efficient way to reduce costs and empower people. Bots, automation, analytics, take your pick.
What do you get when you combine the era of smart CX tech and growing self-reliance? A better way to keep customers happy, all while reducing volumes and allowing agents to focus on more complex tasks.