MIchael Karlgren Apr 23rd, 2020

Speech Analytics Empower Digital Transformation


The new normal presents new challenges!
In the ongoing Covid-19 pandemic, organisations are fighting to stay available for their consumers, forcing them to think outside the box, and to think fast. Organisations now have an increased demand to move consumer conversational relationships to chat, messaging, social applications channels and AI technologies such as virtual agents and automation. This presents several benefits for the customer with multiple communication channels and, in many cases, 24/7 availability.
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Peter Tetlow Apr 8th, 2020

The Value Of Knowing Your Customer


Know Your Customer (KYC) is a component of the anti-money-laundering (AML) regulations used by banks and other financial service companies to prevent money laundering by criminals. The concept is simple. If you know the identify and business of your client then you can identify unusual transactions that may require further verification.
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Peter Tetlow Apr 8th, 2020

Know Your Customer: Defining Your Policy And Monitoring Team


In my last article I introduced how Know Your Customer (KYC) policies are one part of how financial service companies are fighting money laundering and related crime. These anti-money laundering (AML) initiatives are usually defined by the compliance department or a financial crime advisory team.
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Robyn Tantoy Feb 17th, 2020 Business & Performance

Transcom appointed Career Company 2020


Each year, Career Companies selects 100 employers who, for students and young professionals, are most attractive to pursue a career in Sweden. About 1,000 companies, government agencies, authorities and municipalities are in the sample. When the Career Companies are now presented, Transcom is one of the selected companies in 2020.
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Peter Tetlow Jan 15th, 2020 Business & Performance

Sales + Customer Service = $ Qty


It is important to be there for the customer when they need it most. E-commerce's Achilles heel is right there - when the answer to the question does not exist and there is no one to ask. With the help of customer service, even the most confused customer can complete their purchase.
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