Passionate about creating smarter people experiences every day

Today's crisis on the recent pandemic has pushed contact centers to adapt to the new normal - work at home. So, is it true that contact centers are already a thing of the past? Read to find out.

The path to de-risking contact center operations is focused on redefining right-shoring. The new era for customer experience offers a mix of services that encapsulates onshore and offshore contact centers alongside Robotic Process Automation (RPA) and work at home agents (WAHA).

How do you create a business continuity plan? Check out these 6 critical stages you need to consider to help you come up with a strategic BCP.

Both food and grocery delivery have matured a lot in the past five years, but the COVID-19 coronavirus pandemic has caused volumes to spike and is likely to create a permanent behavioral change in customers.

The new normal presents new challenges!
In the ongoing Covid-19 pandemic, organisations are fighting to stay available for their consumers, forcing them to think outside the box, and to think fast. Organisations now have an increased demand to move consumer conversational relationships to chat, messaging, social applications channels and AI technologies such as virtual agents and automation. This presents several benefits for the customer with multiple communication channels and, in many cases, 24/7 availability.

Why are chatbots becoming a trendy solution in customer support? At the heart of artificial intelligence, brands that want to reduce friction in customer experience but still offer the ability to use the same channels that customers use in their daily communication rely on chatbots.

Know Your Customer (KYC) is a component of the anti-money-laundering (AML) regulations used by banks and other financial service companies to prevent money laundering by criminals. The concept is simple. If you know the identify and business of your client then you can identify unusual transactions that may require further verification.

In my last article I introduced how Know Your Customer (KYC) policies are one part of how financial service companies are fighting money laundering and related crime. These anti-money laundering (AML) initiatives are usually defined by the compliance department or a financial crime advisory team.

Each year, Career Companies selects 100 employers who, for students and young professionals, are most attractive to pursue a career in Sweden. About 1,000 companies, government agencies, authorities and municipalities are in the sample. When the Career Companies are now presented, Transcom is one of the selected companies in 2020.

Transcom has been officially recognized by the Top Employers Institute as Top Employer 2020 in Spain, achieving the certification as a reference employer for the third consecutive year.

Customer service is very important for e-commerce, especially if there is no physical store for customers to turn to. Thanks to our bell-clean solutions, we are ready to take over the baton and help you succeed in the starting field.

One thing that makes us stand out from the crowd is that we never miss a follow-up. In this way, we ensure that customer service always maintains quality and efficiency at a high and steady level.

Outsourcing to Transcom is taking the help of someone with several years of experience in customer service, who has had many years to learn from the industry and continues to develop.

It is important to be there for the customer when they need it most. E-commerce's Achilles heel is right there - when the answer to the question does not exist and there is no one to ask. With the help of customer service, even the most confused customer can complete their purchase.

Gamification is an innovative solution that, with its proven ability, improves the commitment and motivation of your employees or customers, while increasing their knowledge and development.

There are plenty of things you can do on your own to improve your customer service. In this blog post, we will discuss ways that outsourcing can help you can reduce your staff turnover, streamline costs and measure your customer service costs.

Can excellent customer service be a tool to increase your competitiveness? Definitely! In this blog post, we will discuss why a poor customer experience can cost you more than a potential customer – and provide your competitors with new business.

Enlisting your customer service team to help generate additional sales not only benefits your company, it also creates a better experience for the customer. In this blog post, we will go over the best ways to use your customer service team to generate additional sales.