Omnichannel
Solutions.

Connected and consistent,
start to finish.

The be-all, end-all for your CX journey.

Omnichannel contact center solutions are no longer a nice-to-have. They’re essential. Your customers want convenient and seamless access to you on the channel of their choice, and your agents need full visibility of data so they can provide the same, top quality support in every interaction.Gone are the days of long handling times, lack of efficiency, and limited reporting. End siloed conversations by consolidating channels and customer context under one roof, making them easier to use by both customer and agent.Omnichannel is less about channels and more about creating an omni-experience both for customer and agent. The latter creates a single environment where context, data, and insights come together in perfect harmony. For that, Transcom offers more than a technology - we provide the solution.

A head above the rest.

Efficient.

Reducing handling time frees up your agents’ time, and it can increase their productivity by over 25%. They’ll complete more interactions, focus on more complex tasks, and have more time for training and development.

CX-centric.

The service you get shouldn’t depend on the channel you choose. Implementing omnichannel contact center solutions leads to a more effortless environment for the agent, which leads to faster response times and increased CSAT.

Connected.

In a single omnichannel environment, all of the customer’s data is connected, with 360 reporting capabilities. Use it to generate insights into behavior, and apply AI that can support customer choices - for example, by suggesting upselling opportunities.

All of the benefits, all of the time.

Easy to use.With a logical, user-friendly interface, our solution is quick to learn so your agents can jump right in.

Effortless for agents.Automate processes with RDA, RPA, and agent assist to provide the best experience for your agents.

Fast deployment.Implementation and adjustments at the drop of a hat, with minimal to no IT involvement.

Cloud hosted.Access the platform securely from any location around the globe - public, private, or hybrid.

Fully compliant.Certified ISO 27001, GDPR, and PCI DSS, all so you can rest easily.

Stable and reliable.No interruptions in your omnichannel call center with 99.99% SLA.

Things you just can't go without.

Inbound call handling.
Outbound dialing with Preview, Power, and Predictive mode.
Interaction history with 360⁰ vision across all channels.
Call recording for all calls or on-demand.
Flexible scripts with easy drag-and-drop interface.
Voicemail detection with up to 95% accuracy.
Email inbox management with tickets.
WhatsApp, social media, and chat support.
Automatic SMS solution.
API integration with your own systems in real-time.

Transforming customer service for a brilliant retail company.

-18%

TCO in the
first year

+42%

CSAT
improvement

+25%

productivity per
hour

-33%

AHT within 8
weeks

Our client is an online garden center and equipment shop, present in 8 European markets. Customers contact them through phone and digital channels in 5 different languages. Transcom redesigned their customer service and integrated all e-commerce and CS processes into a single platform, using our omnichannel contact center solution, among others.Read case study -

Enabling digital CX to reduce TCO for a brilliant retail brand.

71%

bot deflection

-23%

AHT

+9%

FCR

-5%

TCO

A leading European retail brand needed to revamp their customer service operation and enable digital CX in order to keep up with the competition. After our CX Advisory team evaluated the existing systems and processes, we suggested solutions to address each of the client’s goals, including pivoting to an omnichannel call center model.Read case study -